Quicklaunch Recruitment 2021 | Technical Support Engineer | Gurugram

quick launch recruitment

Quicklaunch Recruitment 2021 @ quicklaunch.io | Technical Support Engineer | Gurugram: Want to be part of the Quicklaunch family? Then apply for Quicklaunch Job Openings. Quicklaunch Recruitment 2021 drive is being conducted to hire 0-2 years experienced candidates Technical Support Engineer To apply for Bhumika & Quicklaunch job openings in Gurugram, candidates should be ready to work for 5:30 PM – 2:30 AM IST shift. So, we suggest all the candidates to note it down and apply accordingly by completing the quicklaunch registration process from the link given below.

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Quicklaunch Recruitment 2021 – Overview

company’s name quick Launch
job role Technical Support Engineer
Eligibility any graduate
shift time 5:30 PM – 2:30 AM IST
job location Gurugram
Experience 0-2 years
Class IT Jobs
official website Quicklaunch.io

job role

Support dispatcher has a vital role in the organization to triage and coordinate between internal and intra teams with clients. The Support Dispatcher is responsible for day-to-day operations and will work in close collaboration with systems engineers, front-end developers, UX designers, business analysts and software developers, working together to align and extend shared platforms and solutions over a long period of time. Will work to implement the solutions. Word business implications. Responsible for directing tickets to appropriate resources and ensuring 24/7 operation of the system and ensuring a quick and permanent solution when issues arise. As well as meeting the deliverables, client-facing tickets will need to be dispatched to ensure adherence to the SLA.

Primary responsibilities include

  • Coordination between intra teams, customers and support team to provide first class technical support to clients in higher education.
  • Set up, manage and coordinate client calls for the team.
  • Make sure tickets are being sent and addressed within the SLA.
  • Ensure coordination with inter, intra teams and clients to set up activities and calls as required.
  • Share data needed for management reporting with defined frequency daily, weekly and monthly.
  • Review and analyze service boards regularly and follow up with inter-team and client
  • Assign problems/tasks to technical support specialists.
  • Analyze situations and determine the resources needed to resolve them.
  • Follow up with customers to assess their satisfaction with problem solving, identify technical support problem areas (i.e., negative trends), and, if necessary, implement corrective action.
  • Make decisions quickly, often with limited information.
  • Ensure ongoing training for technical support staff to maintain and analyze training records.
  • Availability to assist in non-business hours when needed.
  • Review priorities daily and take appropriate action to ensure results.
  • Liaison with internal functions including customer success, product management, product engineering and other service functions.
  • Work on gathering the required data for on-call reports.
  • Monthly roster, on-call roster preparation.

Required skills and experience

  • Overall 0 – 2 years relevant experience.
  • Knowledge and experience in MIS reporting, MS Office, CW tools.
  • Self-starter, powered, productive, and works well under pressure.
  • Good communication skills and the ability to work well with people at all levels is essential; Must be customer focused.

How to apply for Quicklaunch Recruitment 2021?

  • Visit the official site @ Quicklaunch.io Or directly hit the link given below.
  • The home page appears on the screen.
  • Select Careers from the Company menu.
  • Then the Technical Support Engineer opening appears on the screen.
  • Click on it and check the complete details carefully and finish the Quicklaunch registration process.
Quicklaunch Recruitment 2021 – Important Links
To apply for Quicklaunch Recruitment 2021 Click here

Stay tuned @ our web portal freshers now And get all instant updates on Quicklaunch job openings.

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